The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 537 |
| Houston, TX | 407 |
| Philadelphia, PA | 280 |
| Washington, D.C., DC | 219 |
| Seattle, WA | 196 |
| Atlanta, GA | 192 |
| Denver, CO | 180 |
| Sacramento, CA | 148 |
| Salt Lake City, UT | 144 |
| Indianapolis, IN | 114 |
| Detroit, MI | 113 |
| Minneapolis, MN | 105 |
| Brooklyn, NY | 100 |
| San Francisco, CA | 94 |
| Portland, OR | 87 |
| Miami, FL | 81 |
| Boston, MA | 77 |
| Pittsburgh, PA | 75 |
| Orlando, FL | 74 |
| Oakland, CA | 58 |
| Charlotte, NC | 56 |
| Baltimore, MD | 55 |
| Jacksonville, FL | 49 |
| Tampa, FL | 44 |
| New York City, NY | 39 |
| Nashville, TN | 39 |
| Phoenix, AZ | 35 |
| Reno, NV | 34 |
| Dallas, TX | 33 |
| San Jose, CA | 31 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
cory (@robots_anonmous) reported @Xfinity @XfinitySupport I've asked to talk to a manager and they say "I will request a manager callback and they might call you back." And I have not been called back. I have had a good experience with @Xfinity and Xfinity mobile but this is a terrible way to part ways. 4/10
- ConcertTour.us (@tourschedule) reported
@Verizon, YOU SUCK! .. @Xfinity YOU SUCK!!Spent HOURS on the phone today trying to change service & get a new phone, but your phone staff people SUCK SH*T. Some can't understand English, some don't speak it. So frustrating dealing with your cr*p.
- brian (@grubba10) reported
@Xfinity seriously 14hrs no cable wifi. Because it's cold #franklinma iknow first world problem but I pay first world price
- J-Fri (@KidFate) reported
Comcast is such a ****** company. Not only did they lie to me about why I needed to replace my modem (I don't), the one they sent me was filthy, dinged up and smelled of cigarette smoke when I opened the box. So, they can go **** themselves.
- Independent Eve 🇺🇸 (@bohun63) reported
What is a complete ripoff with cable companies like @comcast that they sell "packages" of groups of channels to make sure you're paying more, and the packages include channels you never watch, a package may include one or two channels you actually watch. Instead of allowing you
- Kookykreek (@kookykreek2) reported
@Xfinity says @netflix is putting the charge on the cable bill. Netflix says it’s Xfinity is putting the charge on the bill. I’ve cancelled all service but somehow there is a Netflix charge. How much of my day will I waste in calls again??
- HurricaneDanielle88 (@HDanielle88) reported
@Xfinity @MikaelaShiffrin Comcast - the company known for fraud and bad service!!
- Curt Russell (@curtrussell5) reported
@dish, how often do the CSRs have to upsell before they cancel the account? That was the most horrible customer experience - #DONOTUSEDISH - this is hard for me to say - as bad as CSR @Xfinity is, they are better than dish
- Scott Cogswell (@ScottiieC) reported
Straight up if @Xfinity doesn’t get they’re **** together I’m going elsewhere getting tired of the internet constantly disconnecting
- D. White (@djwhite52) reported
@ATT fiber optics 5000 for a week and that **** goes out… @Xfinity hey big head👀
- b detwiler (@bdetwiler3) reported
Comcast .@comcast Jason Armstrong, Michael Cavanagh, Daniel Murdock, Marci Ryvicker, Bill Connors, Steven Croney. @Xfinity I am trying to pay my bill. I have been a customer since 2013. Your online payments system STILL doesn't work.
- Steven Harman (@stevenharman) reported
@ATTHelp I’ve asked about this at least once a year, for the past 6 years. Several times I’ve been told, “fiber will be available on your street w/in a few months. Just sign up for our 100Mbps DSL service today!” Of course, I don’t sign up b/c I’ve got faster via Comcast right now.
- samara (@girlaboutsong) reported
Xfinity customer service is in the toilet.
- 🎙️Goblins and Growlers Podcast Every Other Monday (@WayOfBrandolore) reported
@comcast Please stop trying to falsely bill me for unreturned equipment. I never had any Comcast equipment to return; I used my own modem. Stop harassing me.
- jamarr 🥀 (@whojamarr) reported
xfinity insights so much anger, most annoying service of all time
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